Minehead’s Premier Dental Surgery

We pride ourselves in providing a safe, happy and peaceful environment for our patients. We treat our patients with dignity and respect and understand the needs of those who are nervous and anxious. Please feel free to ask our friendly staff any questions you may have. 

We have an amazing team of 4 Dentists, Practice Manager, 2 Therapists/Hygienists and 6 Nurses. We have 4 State of the art fully equipped treatment rooms with CBCT Scan / Digital X-Ray and our own Dental Lab to cater the needs of our patients.

We have an excellent reputation in specialist Care such as Orthodontics / Implants / Wisdom Tooth Extraction / Flexible / Chrome Dentures. We’re especially good at caring for patients with extreme fear and make them feel at home!

We have more than 80 years of being a Dental Practice at Holloway and we as a team stand proud in an Authentic Heritage building providing excellent Dental Treatment to all our patients.

We Specialise Private Work

This is our latest CQC report from December 2021 CQC Report

Testimonials

Read more of our reviews and testimonials at the NHS Website

WE ARE NOW HIRING

HIRING Post:  Customer Service Manager

Salary: GBP (£) 35,650.00 per annum

Job Type: Full-time (37.5 hours per week)

Schedule:

• Monday to Friday

• Weekend availability

Experience: Minimum 5 years and ability to deal customer complaints and inquiries in terms of law and regulations

We have an exciting opportunity for an experienced Customer Service Manager to join our busy clinic. This is a broad role managing our strong admin team along with supporting our Clinicians in providing exceptional care to our patients. Our Admin/Customer Service team assist in developing new business opportunities by being the first point of contact for prospective clients and providing excellent customer care.

Job holder in this unit group plans, organises and co-ordinates resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Tasks required by this job include develops and implements policies and procedures to deal effectively with customer requirements and complaints; co-ordinates and controls the work of those within customer services departments; discusses customer responses with other managers with a view to improving the product or service provided; plans and co-ordinates the operations of help and advisory services to provide support for customers and users; overseeing the customer services teams; training and managing Customer Service Assistants and Representatives; on-boarding and training new employees; setting customer satisfaction targets and working with the team to meet targets consistently; interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; creating customer loyalty programs to increase revenue and improve client retention; establishing customer service policies and procedures; staying updated on developments in the customer services field.

In addition, we are looking for: - 

Our clinic is renowned within the industry for our innovative approach to our products and the treatments we provide and for this reason we have high patient demand for our services. We are looking for candidates who have worked in a high demand environment and are experienced in managing and nurturing a team that delivers excellent customer service. We look for experience in any professional capacity which needs high customer care and support.  As a business we are continuing to grow and with these changes we recognise the need to adapt to our new environment and promote buy in from colleagues. Your new role will not only be ensuring that patients receive excellent customer service but also working with other department heads to ensure we retain a linked-up way of working and streamlining processes. The applicant should be able to refer relevant regulations, government rules and procedure and law and legislations in relation to dealing with customer complaints.

Benefits:

• Company events

• Company pension

• Cycle to work scheme

• Health & wellbeing programme

• On-site parking

• Private medical insurance

 Opening Times

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 16:30
Lunch 13:00 - 14:00
Saturday Closed
Sunday Closed